CheckInn

    CHECKINN AFRICA

    PRIVACY POLICY

    Effective Date: January 17, 2026
    Last Updated: January 17, 2026

    1. Introduction

    InnSync Technologies ("CheckInn," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website checkinn.africa (the "Platform") and related services.

    By using our Platform, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Platform.

    2. Information We Collect

    2.1 Information You Provide

    We collect information that you voluntarily provide when using our Platform, including:

    Account Information: When you create an account, we collect your name, email address, and phone number.

    Booking Information: When you make a booking, we collect guest names, contact information, check-in/check-out dates, number of guests, and special requests.

    Payment Information: When you make a payment, our payment processor (Paystack) collects your payment card details or mobile money information. We do not store full payment card numbers on our servers.

    Communications: When you contact our customer support, we collect the content of your messages and any information you provide.

    2.2 Information Collected Automatically

    When you use our Platform, we automatically collect certain information, including:

    Device Information: Information about your device, including device type, operating system, and browser type.

    Usage Information: Information about how you use our Platform, including pages visited, features used, and actions taken.

    Location Information: General location information based on your IP address.

    Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities. See Section 7 for more details.

    3. How We Use Your Information

    We use the information we collect for the following purposes:

    3.1 Providing Services

    • Processing and managing your bookings
    • Facilitating payments between you and Hotels
    • Sending booking confirmations and reminders
    • Providing customer support

    3.2 Improving Our Platform

    • Analyzing usage patterns to improve user experience
    • Developing new features and services
    • Conducting research and analytics

    3.3 Communications

    • Sending transactional messages related to your bookings
    • With your consent, sending marketing communications about promotions and offers
    • Responding to your inquiries and support requests

    3.4 Legal and Security

    • Complying with legal obligations
    • Detecting and preventing fraud
    • Protecting our rights and the rights of others

    4. Information Sharing

    4.1 Sharing with Hotels

    When you make a booking, we share the following information with the Hotel to facilitate your stay:

    • Guest name
    • Phone number
    • Email address
    • Booking details (dates, room type, number of guests, special requests)

    We do not share your payment card details or mobile money account information with Hotels.

    4.2 Service Providers

    We share information with third-party service providers who perform services on our behalf, including:

    • Paystack for payment processing
    • Twilio for SMS notifications
    • Analytics providers

    These service providers are contractually obligated to use your information only for the purposes of providing services to us and to protect your information.

    4.3 Legal Requirements

    We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

    4.4 Business Transfers

    If InnSync Technologies is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

    5. Data Security

    We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

    • Encryption of data in transit using HTTPS
    • Secure storage of data on protected servers
    • Access controls limiting who can access personal information
    • Regular security assessments

    However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

    6. Data Storage and Transfer

    Your personal information is stored on servers located in the European Union (North-EU region, Stockholm). By using our Platform, you consent to the transfer of your information to these servers.

    We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

    7. Cookies and Tracking Technologies

    7.1 What Are Cookies

    Cookies are small text files stored on your device when you visit a website. We use cookies and similar technologies to enhance your experience on our Platform.

    7.2 Types of Cookies We Use

    Essential Cookies: These cookies are necessary for the Platform to function properly. They enable core functionality such as security, network management, and accessibility.

    Analytics Cookies: These cookies help us understand how visitors interact with our Platform by collecting and reporting information anonymously.

    Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferences.

    7.3 Managing Cookies

    You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Platform.

    8. Your Rights

    Depending on your location, you may have certain rights regarding your personal information, including:

    Access: The right to request access to the personal information we hold about you.

    Correction: The right to request that we correct inaccurate or incomplete personal information.

    Deletion: The right to request that we delete your personal information, subject to certain exceptions.

    Objection: The right to object to the processing of your personal information in certain circumstances.

    Data Portability: The right to receive your personal information in a structured, commonly used format.

    To exercise any of these rights, please contact us using the information provided in Section 12.

    9. Marketing Communications

    We may send you marketing communications about our services and promotions if you have opted in to receive such communications. You can opt out of marketing communications at any time by:

    • Clicking the "unsubscribe" link in any marketing email
    • Contacting us directly

    Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your bookings.

    10. Children's Privacy

    Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

    11. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated Privacy Policy on our Platform and updating the "Last Updated" date. Your continued use of the Platform after any changes constitutes your acceptance of the updated Privacy Policy.

    12. Contact Us

    If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

    InnSync Technologies

    Email: support@checkinn.africa
    WhatsApp: +233 24 069 3640
    Website: checkinn.africa

    13. Data Protection

    InnSync Technologies is committed to complying with applicable data protection laws in Ghana and the jurisdictions where we operate. If you have concerns about how we handle your data, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.